1. Using Our Website

What you can do:

• Browse our travel packages and tourism information
• Create an account to book tours and manage your travel plans
• Use our services to plan your premium African safari and other global adventures
• Read and contribute reviews of destinations and experiences

What you can’t do:

• Use our site for illegal activities
• Try to break or harm our website
• Copy or steal our content without permission
• Share your account with others
• Make false bookings or reservations

2. Your Account

• You’re responsible for keeping your login details safe
• You must provide accurate information when creating an account
• We may suspend accounts that violate our Terms

3. Your Privacy Matters

We care about your privacy. Our Privacy Policy explains how we collect, use, and protect your information.

4. Content on Our Site

• We own the rights to our content (text, images, design, etc.)
• You keep ownership of anything you submit, but give us permission to use it on our site
• We can remove any content at our discretion

5. Booking Travel Services

• All prices are listed in the specified currency and may change without notice
• Tour packages, itineraries, and availability are subject to change
• We’ll confirm bookings by email with detailed itineraries
• Payment details are processed securely through our trusted payment partners
• Booking confirmations serve as contracts for the specified travel services
• International travelers are responsible for obtaining necessary visas, permits, and ensuring valid passports
• We strongly recommend purchasing comprehensive travel insurance for all bookings

6. Cancellations and Refunds

• Premium African tours: Cancellations 60+ days before departure receive 90% refund; 30-59 days: 50% refund; less than 30 days: no refund
• Other destinations: Cancellations 45+ days before departure receive 90% refund; 15-44 days: 50% refund; less than 15 days: no refund
• Some specialized tours and peak season bookings may have stricter cancellation policies clearly indicated at booking
• Changes to bookings may incur administrative fees
• Force majeure events (natural disasters, political unrest, etc.) will be handled case-by-case with maximum flexibility
• Digital products and travel planning services have limited refund options

7. Our Travel Guarantee

We stand behind our premium travel experiences. If any part of your tour doesn’t meet the standards described in your itinerary, please notify your tour guide immediately or contact our 24/7 support line. We’ll work promptly to resolve issues during your trip. For concerns that couldn’t be addressed during travel, please contact us within 14 days of tour completion.

8. Disclaimer

• We provide our site and travel services “as is” without warranties
• While we carefully vet our tour partners and destinations, travel inherently involves risks
• We do our best to ensure accuracy of destination information but local conditions may change
• We’re not responsible for third-party services (hotels, local guides, transportation providers)
• All travelers must assume responsibility for their personal safety and belongings during tours
• We cannot guarantee wildlife sightings, weather conditions, or specific cultural events

9. Limitation of Liability

Our liability is limited to the amount you paid us for the specific tour or service (where permitted by law). We’re not liable for:

• Personal injuries or illness occurring during travel
• Lost, stolen, or damaged personal belongings
• Missed connections or transportation delays
• Changes to itineraries due to weather, political conditions, or other factors beyond our control
• Business losses or missed work opportunities
• Emotional distress or disappointment

10. Changes to These Terms

We may update these Terms. We’ll post changes on this page and notify registered users of significant updates.

11. Termination

• You can stop using our site anytime
• We can terminate access if you violate these Terms

12. Governing Law

These Terms are governed by [YOUR JURISDICTION] law. Disputes will be resolved in [YOUR JURISDICTION] courts.

13. Contact Us

Questions about these Terms or your travel booking? Contact us at:

• Email: support@aleiba.com
• Phone: 1-800- ALEIBA-1 (24/7 support available for travelers)
• Emergency Travel Assistance: Chat with us
• Address: New York, Cape Town, Lagos, London,  Nairobi, Marrakech.

14. Travel Advisory Compliance

• Aleiba.com monitors travel advisories but it is your responsibility to check relevant government travel advisories before booking
• We may cancel tours to destinations that become subject to “Do Not Travel” advisories after booking, with appropriate refunds or alternatives offered
• Travelers choosing to proceed to destinations against government advisories do so at their own risk and may void aspects of their travel insurance

15. Plain Language Summary

This agreement governs your use of Aleiba.com and our premium travel services, particularly our specialized African safari experiences. You agree to use our site responsibly and understand the inherent risks of international travel. We commit to providing high-quality travel experiences as described in confirmed itineraries. Booking confirmations constitute a contract with specific cancellation terms. If something goes wrong, our liability is limited as specified. Either of us can end this agreement, but some parts (like our rights to content) continue after termination.